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alleviate that issue and this is what i did refrain from doing this is my mistake is go on the site and sign up and when it brings you to the charge card information at the bottom simply do not fill that in and my friend did this and really she was still matched with a therapist she might message uh discover brand-new ones if essential and after that she was charged once again to reduce that exit out and just push off that payment as long as you can because really you should not be spending for the time where they’re looking for a therapist for you right you shouldn’t be spending for the time you’re searching for a therapist it’s not therapy and also i believe it must be charged per session and not per month one time my therapist said she was hectic and she could not session and she didn’t truly make up that hour um that i was entitled to per week so that’s essentially what 60 or 70 dollars that i just spent for nothing so it’s very unmanaged and i really really do not like that at all another problem they do not state explicitly how many video or chat sessions you’re entitled to per week or rather they do however it’s not extremely explicit i needed to go digging through a couple google searches in the faq for example they don’t say explicitly just how much time you’re entitled to per week and it feels sort of like haggling or like the luck of the draw for example my counselor ended up giving me one hour each week however my friend really states her counselor on betterhelp is only doing about 30 minutes a week so it feels type of uncomfortable to need to think about that and to need to press your


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counselor for that time you shouldn’t need to consider that i want to simply register and focus on treatment i do not wish to be type of bothered by this exchange of you know your therapist being busy and you desiring more time that’s just not appropriate at all um that’s not what you’re paying to manage you shouldn’t have to pay to handle that time in my viewpoint so yeah it need to be way way way more regulated and after that again i believe you ought to pay per those sessions for example it’s not fair that my friend is just getting two hours a month and i’m getting 4 and we’re paying the exact same amount so it’s kind of like the wild wild west like unmanaged and sort of every guy for themself actually i’m truly not a fan actually truly actually not a fan of their payment system truly not a fan of that type of each scenario is various with the therapist um another thing too which i think is essential is you can actually pick your own therapist if you sign up online they put you through this little type of algorithm quiz thing and they match you with someone however it’s not obvious however if you i believe unmatch that therapist and after that go to the bottom of the page then there’s a small little link in the footer that states find a therapist so you can find a therapist there and try to pay once again as late as possible since it appears like they’re type of trying to get money from you as fast as they can which yeah i’m not a huge fan of that oh essentially much better aid to me it’s quick it’s cheap um however it’s sort of like the mcdonald’s of treatment that’s the impression that i get the quality is decent but i can inform my therapist is really busy that’s type of the impression i get of many therapists on there is that they’re very busy and it’s a little bit

of a battle to schedule with them of course i reside in japan and many live in america so that’s an extra difficulty however yeah general the monetary part of it i’m truly not amazed with how they established their billing system and why i was charged instantly and after that paid basically a bit of my time for them to just find me a therapist and yeah once again my therapist likewise is excellent she’s very good she’s really experienced however she seems rather busy and does not respond too rapidly to my messages and again i believe at one week it’s just been one week out of the 4 or 5 that i have actually done however she was busy and just we didn’t session so so let’s go to some suggestions again tip top exit out of all payments and push that off as long as you can i actually don’t think it’s fair for them to make you pay for you searching for a counselor that’s not what the service is if you’re doing better help ensure to look out for the timing you’re entitled to one hour a week uh tip number two so of those one hour a week sessions that you have i recommend downloading obs studio which is a screen recording software and if you utilize that you can really evaluate record