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alleviate that issue and this is what i did refrain from doing this is my mistake is go on the website and sign up and when it brings you to the credit card information at the bottom simply do not fill that in and my friend did this and in fact she was still matched with a therapist she could message uh find brand-new ones if necessary and after that she was charged once again to reduce that exit out and simply push off that payment as long as you can because truly you should not be paying for the time where they’re looking for a therapist for you right you shouldn’t be spending for the time you’re searching for a therapist it’s not treatment and also i believe it ought to be charged per session and not monthly one time my therapist said she was busy and she couldn’t session and she didn’t actually make up that hour um that i was entitled to weekly so that’s basically what 60 or 70 dollars that i just paid for nothing so it’s extremely unmanaged and i really truly don’t like that at all another concern they don’t state explicitly how many video or chat sessions you’re entitled to per week or rather they do but it’s not really explicit i needed to go digging through a couple google searches in the frequently asked question for example they don’t say clearly how much time you’re entitled to weekly and it feels sort of like haggling or like the luck of the draw for instance my therapist ended up providing me one hour weekly however my friend in fact states her counselor on betterhelp is just doing about thirty minutes a week so it feels sort of uncomfortable to require to think of that and to need to press your


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therapist for that time you should not have to think about that i want to simply sign up and focus on treatment i don’t wish to be sort of bothered by this exchange of you understand your therapist being hectic and you wanting more time that’s just not appropriate at all um that’s not what you’re paying to manage you shouldn’t have to pay to handle that time in my opinion so yeah it must be way way method more regulated and then once again i think you ought to pay per those sessions for example it’s unfair that my friend is only getting two hours a month and i’m getting 4 and we’re paying the very same quantity so it’s type of like the wild wild west like unmanaged and sort of every man for themself really i’m really not a fan actually really truly not a fan of their payment system really not a fan of that kind of each circumstance is different with the therapist um another thing too which i believe is necessary is you can in fact select your own therapist if you register online they put you through this little type of algorithm test thing and they match you with someone but it’s not obvious however if you i believe unmatch that therapist and then go to the bottom of the page then there’s a tiny little link in the footer that states find a therapist so you can discover a therapist there and try to pay once again as late as possible due to the fact that it looks like they’re sort of attempting to get money from you as fast as they can which yeah i’m not a huge fan of that oh essentially much better aid to me it’s quick it’s cheap um but it’s type of like the mcdonald’s of treatment that’s the impression that i get the quality is decent however i can tell my therapist is very hectic that’s kind of the impression i get of lots of therapists on there is that they’re really hectic and it’s a little bit

of a struggle to set up with them obviously i live in japan and lots of live in america so that’s an additional challenge however yeah general the financial part of it i’m truly not amazed with how they set up their billing system and why i was charged instantly and after that paid essentially a bit of my time for them to simply discover me a therapist and yeah again my therapist likewise is good she’s excellent she’s really experienced however she appears quite busy and doesn’t react too quickly to my messages and again i think at one week it’s just been one week out of the four or five that i’ve done however she was busy and simply we didn’t session so so let’s go to some ideas again tip primary exit out of all payments and push that off as long as you can i actually don’t believe it’s fair for them to make you pay for you searching for a therapist that’s not what the service is if you’re doing better assistance ensure to look out for the timing you’re entitled to one hour a week uh pointer number two so of those one hour a week sessions that you have i recommend downloading obs studio which is a screen recording software and if you utilize that you can really evaluate record